In a GE insurance claims process, x = 210.0 minutes, and s = .516 minutes. The design

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In a GE insurance claims process, x = 210.0 minutes, and s = .516 minutes.

The design specification to meet customer expectations is 210 { 3 minutes. So the Upper Specification is 213 minutes and the lower specification is 207 minutes. The OM manager wants to compute the process capability ratio.

APPROACH c GE applies Equation (S6-13).

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