In the above call centre, if the mean call length changes to 3.2 minutes and the standard

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In the above call centre, if the mean call length changes to 3.2 minutes and the standard deviation to 0.9 minutes, how does this affect the Cp and Cpk ? Do you think this is an appropriate way for the bank to monitor its call centre performance?

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Operations Management

ISBN: 978-0273776291

7th Edition

Authors: Nigel Slack ,Alistair Brandon-Jones ,Robert Johnston

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Question Posted: Sep 20, 2024 04:00 AM

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In the above call centre, if the mean call length changes to 3.2 minutes and the standard

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Operations Management

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