In the case example Robot receptionists? Robot carers?, technology was used as a substitute for service people.
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In the case example ‘Robot receptionists? Robot carers?’, technology was used as a substitute for service people. What other advantages might such technologies bring?
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Related Book For 
Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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