In this chapter we have positioned innovation as a core process in the business, concerned with renewing what the organization offers and the ways in which it does so. This process operates in parallel with those concerned with the present-day operations –

managing supply through to satisfying customers. Inevitably, there will be points of conflict between managing today and building for the future. Where do you think these ‘flashpoints’ might emerge –

and how would you deal with them as an operations manager?