It assesses the clues designed into the environment (the servicescape), the people and the service process/experience and
Question:
It assesses the clues designed into the environment (the servicescape), the people and the service process/experience and captures the messages and resulting emotions.
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Related Book For
Service Operations Management Improving Service Delivery
ISBN: 9780273740483
4th Edition
Authors: Robert Johnston, Graham Clark, Michael Shulver
Question Posted: