LAX airport in Los Angeles is the fourth-busiest airport on earth. It has also been judged the
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LAX airport in Los Angeles is the fourth-busiest airport on earth. It has also been judged the worst airport in the world.32 What do you think are the factors that determine the customer experience of an airport?
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Felix Onchweri
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Related Book For 
Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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