Many services require their front-line staff to adopt very prescriptive dress standards. What factors should be taken

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Many services require their front-line staff to adopt very prescriptive dress standards. What factors should be taken into account when deciding on what is considered appropriate clothing and appearance for the following services:

(a) airline cabin crew;

(b) consultants;

(c) receptionists at the headquarters of a large manufacturing company?

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Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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