Quality is free! proclaimed the title of Philip Crosbys book in the 1970s. In what ways can
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‘Quality is free!’ proclaimed the title of Philip Crosby’s book in the 1970s. In what ways can investments in developing quality management in the business pay for themselves and make a difference to the overall bottom line of the company?
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Shadrack Mulunga
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Related Book For 
Strategic Operations Management
ISBN: 98693
2nd Edition
Authors: Steve Brown , Richard Lamming , John Bessant , Peter Jones
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