Total quality management involves an integrated approach, combining tools, strategy, structure and involvement. What are the key
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‘Total’ quality management involves an integrated approach, combining tools, strategy, structure and involvement. What are the key components in a successful programme and how can strategic operations managers establish and sustain TQM in organizations?
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Related Book For 
Strategic Operations Management
ISBN: 98693
2nd Edition
Authors: Steve Brown , Richard Lamming , John Bessant , Peter Jones
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