Quality management used to be a specialist function carried out by a specialist manager. Why has it
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Quality management used to be a specialist function carried out by a specialist manager. Why has it become a mainstream task and a key part of the strategic operations manager’s job? How can strategic operations managers contribute to creating businesses capable of competing on quality?
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Related Book For 
Strategic Operations Management
ISBN: 98693
2nd Edition
Authors: Steve Brown , Richard Lamming , John Bessant , Peter Jones
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