Re-read the Acuity and HouseMark case example earlier in the chapter. The example refers to benchmarking clubs.
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Re-read the ‘Acuity and HouseMark’ case example earlier in the chapter. The example refers to ‘benchmarking clubs’. The benefits of these clubs are mostly obvious, but what might be the
‘dis-benefits’? How would you counter these disbenefits?
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Related Book For
Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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