Re-read the Acuity and HouseMark case example earlier in the chapter. The example refers to benchmarking clubs.

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Re-read the ‘Acuity and HouseMark’ case example earlier in the chapter. The example refers to ‘benchmarking clubs’. The benefits of these clubs are mostly obvious, but what might be the

‘dis-benefits’? How would you counter these disbenefits?

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Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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