Reread the case example on Campwagen Conversions. What else could Ami and Tom do to manage their
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Reread the case example on Campwagen Conversions. What else could Ami and Tom do to manage their customers’ expectations and perceptions of their service?
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Related Book For 
Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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