Reread the case example on Le Berceau des Sens. (a) What should the restaurant be doing to
Question:
Reread the case example on Le Berceau des Sens.
(a) What should the restaurant be doing to make sure that its customers’ expectations are managed appropriately?
(b) At what point do you think customers’ tolerance of imperfect service would seriously detract from their experience?
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Related Book For 
Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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