Reread the case example on the English National Opera. Consider the list of back-office departments in the
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Reread the case example on the English National Opera. Consider the list of back-office departments in the case.
(a) For each of the departments described, what aspects of their job do not involve directly ‘making’ something?
(b) How would you categorise the ‘non-making’ activity in each department?
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Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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