Reread the case example on the English National Opera. Consider the list of back-office departments in the

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Reread the case example on the English National Opera. Consider the list of back-office departments in the case.

(a) For each of the departments described, what aspects of their job do not involve directly ‘making’ something?

(b) How would you categorise the ‘non-making’ activity in each department?

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Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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