Reread the case example Revenge of the taxi driver. What do you think are the problems of
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Reread the case example ‘Revenge of the taxi driver’. What do you think are the problems of platform services such as this rating both providers and users of a service?
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Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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