Reread the case example Vodafone brings back call-centre jobs. What are the advantages and disadvantages of locating
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Reread the case example ‘Vodafone brings back call-centre jobs’. What are the advantages and disadvantages of locating call centres in low-labourcost areas?
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Related Book For
Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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