Reread the case example Vodafone brings back call-centre jobs. What are the advantages and disadvantages of locating

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Reread the case example ‘Vodafone brings back call-centre jobs’. What are the advantages and disadvantages of locating call centres in low-labourcost areas?

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Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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