Reread the Counterpoint box that claims that how a business responds publicly to complaints or criticisms can

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Reread the Counterpoint box that claims that how a business responds publicly to complaints or criticisms can easily descend into cliché. How valid are such views, and what could companies do to prevent their replies becoming meaningless?

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Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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