Reread the Lunch delivery service of Mumbai case example. (a) What makes the dabbawala service so successful?

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Reread the ‘Lunch delivery service of Mumbai’

case example.

(a) What makes the dabbawala service so successful?

(b) What do you see as the threats to the business as Indian society changes?

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Related Book For  book-img-for-question

Service Operations Management

ISBN: 978-1292064468

5th Edition

Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark

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