The organisation depends on focused training, often of a few days or weeks duration, for its customer-facing

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The organisation depends on focused training, often of a few days’ or weeks’ duration, for its customer-facing staff, as compared to several years’ professional training for key staff in capability operations.

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Service Operations Management Improving Service Delivery

ISBN: 9780273740483

4th Edition

Authors: Robert Johnston, Graham Clark, Michael Shulver

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