Think about the last time you used a highcustomer contact service such as a clinic, a hotel, or a restaurant Sketch the service process, and try to determine which elements were subject to high level...

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Think about the last time you used a highcustomer contact service such as a clinic, a hotel, or a restaurant Sketch the service process, and try to determine which elements were subject to high levels of control Were there any elements of the service that were not subject to control, but should hav...

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Think about the last time you used a highcustomer-contact service such as a clinic, a hotel, or

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Service Operations Management

Think about the last time you used a highcustomer-contact service such as a clinic, a hotel, or

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Service Operations Management

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