Using the service concept template shown in Figure 4.3, map out the service concepts for the micro
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Using the service concept template shown in Figure 4.3, map out the service concepts for the micro pub, the brewpub and the craft beer bar.
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Related Book For 
Service Operations Management
ISBN: 978-1292064468
5th Edition
Authors: Robert Johnston ,Michael Shulver ,Nigel Slack ,Graham Clark
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