Q3.7. While meeting with the development team of the new payroll system for the A.J. Corporation, they inform you that many of the users have very limited computer skills. Because of that the customer has asked the IT organization to perform some basic computer training when the system is implemented. The team leader of the development team implies that she thinks that this would be your responsibility. It doesn’t sound right to you, but you decide to go back and do some research. Which of these statements would be in line with the BABOK®?

(a) This is dealing with the solution implementation and should fall under the development team’s responsibility.

(b) This is an implementation requirement and needs to be submitted as a change control and approved by the change control board.

(c) This has nothing to do with this project and its goals. It is clearly scope creep and it should be rejected.

(d) This is essential in making the customer successful. The business analyst must take care of this.