3. Implement change thoughtfully. Follow four proven principles: Involve the people who are affected by the change (if you want people in the landing, they have to be in the takeoff ); go slow, giving people time to adjust (if you go too fast, you will have an empty train going down the tracks; sometimes you must slow down to carry more passengers); keep people informed through constant personal communication

(however much you communicated before the change, raise the level by a factor of 10); be available (not just mentally, but physically as well).