3. Rationalization. When a final decision is reached, it is normal to downplay the drawbacks of the...

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3. Rationalization. When a final decision is reached, it is normal to downplay the drawbacks of the chosen course. The problem in a group arises when legitimate objections exist, but they are overshadowed by the perceived negative reaction to anyone who voices those objections. Key engineers in the NASA Challenger decision ultimately withdrew their objections to the ill-fated launch, not because of any correction in the admittedly problematic O-rings, but rather, because they rationalized the risk of catastrophic launch failure as only “possible,” while the risk of censure and ostracism for continuing to speak out against the launch became a virtual certainty.

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The Art Of Leadership

ISBN: 9781260092660

4th Edition

Authors: George Manning, Kent Curtis

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