Dealing with conflict effectively is rarely about who is right and who is wrong; it is more

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■ Dealing with conflict effectively is rarely about who is right and who is wrong;

it is more about what different people need and want. If everyone’s needs are satisfied reasonably and everyone’s wants are considered fairly, conflict can be a gift of energy that can result in a new and better condition for all.

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The Art Of Leadership

ISBN: 9781260092660

4th Edition

Authors: George Manning, Kent Curtis

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