During the early stages of the conflict resolution/mediation process, one of the first steps is to: a.

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During the early stages of the conflict resolution/mediation process, one of the first steps is to:

a. Agree on solutions to be sought.

b. Advance the movement from problem identification to solution process.

c. Help all parties understand their disagreements with respect and inclusion.

d. Develop and agree on mutual statements of objectives.

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