Hold your temper. An emotional person may misinterpret a message or may say something unintended. If you

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■ Hold your temper. An emotional person may misinterpret a message or may say something unintended. If you are angry, cool off before responding. Take a walk, or try counting to 10.

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The Art Of Leadership

ISBN: 9781260092660

4th Edition

Authors: George Manning, Kent Curtis

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