In the conclusion of the chapter, it was suggested that leadership skills are learned.

What particular leadership ability or understanding was identified as critical to the contemporary role of the leader?

a. Giving employees clear and precise direction.

b. Clearly and precisely predicting strategy and objectives identifying future work.

c. An understanding of the vagaries and complexities of human interaction and relationships.

d. Look past patterns of adaptation and growth and create fixed points of reference to define and guide change.