What is one of the best way leaders can discern the potential direction of change?

a. Understand the present, live fully in it, and help people accommodate reality.

b. Look past the real and the present toward unformed potentials in order to better understand their meaning.

c. Clearly defined prevailing operational realities to help employees understand where they are in the work process.

d. Make sure the changes are managed clearly and with stability in order to increase employees confidence and capability.