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Case: Currently members at Humana are enrolled in to referral programs manually and benefits specialists spend lot of time in checking their eligibility and enrolling

Case: Currently members at Humana are enrolled in to referral programs manually and benefits specialists spend lot of time in checking their eligibility and enrolling them in to referral programs. Elaborate it.

It should contain the following

A) Plan

B) Action

C) Observation

D) Reflection

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