Answered step by step

Verified Expert Solution

Link Copied!

Question

1 Approved Answer

Posted on Jun 29, 2018

Discuss the importance of front desk agents providing excellent guest service for all hotel guests, and how poor guest service can impact hotel operations and

Discuss the importance of front desk agents providing excellent guest service for all hotel guests, and how poor guest service can impact hotel operations and hotel profits.

Step by Step Solution

★★★★★

3.41 Rating (157 Votes )

There are 3 Steps involved in it

Step: 1

Firstly the front office staff should have a respectable personality well dressed and wellordered In... blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

Step: 3

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Fundamentals of Management

Authors: Ricky W. Griffin

8th edition

1285849043, 978-1285849041

More Books

Students also viewed these General Management questions

Question

★★★★★

Discuss the importance of quality in Orpheus's operations in terms of competition, productivity, and costs.

Answered: 1 week ago

Question

★★★★★

Discuss the importance of the wow stories in customer service for a luxury hotel like The Ritz-Carlton.

Answered: 1 week ago

Question

★★★★★

Discuss the importance of target market analysis. How does it affect the development of market planning for a particular company?

Answered: 1 week ago

Question

★★★★★

Perez Manufacturing Company began operations on January 1. During the year, it started and completed 1,740 units of product. The financial statements are prepared in accordance with GAAP. The company...

Answered: 1 week ago

Question

★★★★★

Stanford issues bonds dated January 1, 2017, with a par value of $500,000. The bonds' annual contract rate is 9%, and interest is paid semiannually on June 30 and December 31. The bonds mature in...

Answered: 1 week ago

Question

★★★★★

1. Ups and Downs Inc., a 4,000-employee organization, has a serious turnover problem, and management has decided to estimate its annual cost to the company. Following the formulas presented in...

Answered: 1 week ago

Question

★★★★★

If r is an integer with r 2, define the random variable (i) Prove that r-1 Y = (x + 1) = (x + 1)(x+2) (X+r 1). El E (+) = - = (1-20-14). (ii) Calculate the expectation (1+*)3 and compare this with...

Answered: 1 week ago

Question

★★★★★

The following payroll liability accounts are included in the ledger of Harmon Company on January 1, 2014. FICA Taxes Payable ............... $ 760.00 Federal Income Taxes Payable ........... 1,204.60...

Answered: 1 week ago

Question

★★★★★

Ohno Company specializes in manufacturing a unique model of bicycle helmet. The model is well accepted by consumers, and the company has enough orders to keep the factory production at 10,000 helmets...

Answered: 1 week ago

Question

★★★★★

7) The second financial statement to prepare is the statement of retained eamings. To determine the ending balance of retained earnings you need to start with the opening balance as reported in the...

Answered: 1 week ago

Question

★★★★★

Small Kine Company closes its books and prepares financial statements at the end of each month. Small Kine uses the perpetual inventory system. The company completed the following transactions during...

Answered: 1 week ago

Question

★★★★★

The use of loyalty programs in the marketplace allows companies to collect more and more data on customers. Some consumers do not realize this information is being compiled and used to market to...

Answered: 1 week ago

Question

★★★★★

(x) Consider the one-dimensional (1D) discrete system with linear springs depicted in Figure 1 for which we have the following data: 1) Boundary conditions (fixed support): U1 = 0, 42 = 0 2) External...

Answered: 1 week ago

Question

★★★★★

2 Sundial Company has assigned $710,000 in total overhead cost to four different activity cost pools. The activity requirements for its two products lines, Economy and Deluxe, are shown below. Input...

Answered: 1 week ago

Question

★★★★★

Water enters a crossflow heat exchanger (both fluids unmixed) at 16 C and flows at the rate of 7.5 kg/s to cool 10.0 kg/s of air from 120 C. For an overall heat transfer coefficient of 225 W/m K and...

Answered: 1 week ago

Question

★★★★★

In week 4, you will choose your topic and write thesis statement for the Argumentative Essay. Please select a topic and complete thesis statement. You are free to select whatever topic you like, as...

Answered: 1 week ago

Question

★★★★★

Apply Algorithm 9 . 3 . 8 to find a path from d to c in the road graph in Ex - ample 9 . 1 . 9 using the edge list in that example. Assume that the elements o

Answered: 1 week ago

Question

★★★★★

The figure shows six containers, each of which is filled from the top. Assume that water is poured into the containers at a constant rate and each container is filled in 10 seconds. Assume also that...

Answered: 1 week ago

Question

★★★★★

file F server dN ^!1 dN-1 d UN-1 Internet 9114 The problem is to distribute a file of size F = 5Gbits to each of these 5 peers. Suppose the server has an upload rate of u = 360 Mbps. The 5 peers have...

Answered: 1 week ago

Question

★★★★★

In what ways is Google prepared to respond to both organizational opportunities and organizational threats in the U.S. market?

Answered: 1 week ago

Question

★★★★★

Why do most firms not develop major strategies for matches between threats and strengths?

Answered: 1 week ago

Question

★★★★★

In what ways does the "Orpheus Process" reflect the basic elements of total quality management, particularly strategic commitment, employee involvement, and methods?

Answered: 1 week ago

Question

★★★★★

A heavy box is in the back of a truck. The truck is accelerating to the right. Draw a motion diagram, a force-identification diagram, and a free-body diagram for the box?

Answered: 1 week ago

Question

★★★★★

Kat, Matt, and Nat are arguing about why a physics book on a table doesnt fall. According to Kat, Gravity pulls down on it, but the table is in the way so it cant fall. Nonsense, says Matt. An upward...

Answered: 1 week ago

Question

★★★★★

Your friend went for a loop-the-loop ride at the amusement park. Her car is upside down at the top of the loop? Describe a situation. For each, draw a motion diagram, a force-identification diagram,...

Answered: 1 week ago

Previous Question Next Question