Provide a brief history of how front desk operations have evolved over the last 25 years, including how tasks have changed, evolved, and/or disappeared.

The front desk is considered the heart of hotel operations. Generally, all hotel guests have some form of contact with the front desk whether they are booking a room, checking in/out, calling on the phone, registering complaints, and/or requesting information. An effective and efficiently operated front desk is very important to the financial success of a hotel. For this task, you are going to conduct a research study on front desk operations and its impact on the financial success of the hotel.