Read Loan Processing at Capital One case carefully and thoroughly. You need to address the following three questions in your extra-credit write-up:

Are there enough associates working in each process step? If not, what can be done?

Are there any opportunities to redesign the operations of loan processing?

Are the current performance metrics appropriate?

The case write-up should consist of the following sections: Executive Summary, Company Overview, Analysis, and Recommendations. However, it should NOT be a Q&A format, rather, it should be a paper with a logical structure and flows.

Case Location... http://cachon-terwiesch.net/3e/sample_cases/CapitalOneV2(2008).pdf