Read the case study "Kinaxis Chooses Sales Reps with Personality" and answer the following questions:

1. What selection methods did Bob Dolan use for hiring salespeople? Did he go about using these methods in the best order? What, if anything, would you change about the order of the methods used?

2. What were the advantages to Kinaxis of using personality tests to help select sales representatives? What were the disadvantages?

3. Given the information gathered from the selection methods, what process did Dolan use to make his selection decision? What improvements can you recommend to this process for decisions to hire sales reps in the future?