AutoSave . Off F7 Module 8 Facilitation - student - Motivation_Leading an... - Saved Table Tools Deepa reddy Perumareddy DR X File Home Insert Draw Design Layout References Mailings Review View Help Design Layout Search Share Comments the environment needs to be protected and respected. Working toward attaining the Curtin College environmental goals gives him great satisfaction and sense of achievement. Now, Terry has to ensure that employees are committed to achieving these goals. Although Terry is passionate and enthusiastic in winning the Green Star Accommodation Award, he knows that the success in achieving this award lies in the hands of the employees as it is a team effort. However, there seems to be a dispute between the Front Office & Rooms Department Manager; Priya Shah and the Facilitation 7 Housekeeping Supervisor; Sally Liew. Both the Department and Line Managers have different approaches to managing their respective teams. Module 8 - Motivation, Leading and Groups & Teams Sally wants to set an ideal vision for Lizard Beach resort by inspiring her housekeeping team members to be passionate and committed to the new environmental strategy. Analysing and reading case studies: She keeps insisting that managers and supervisors should initiate creative and imaginative ways of managing their teams in order to increase guest satisfaction rates. 1. Read and understand the case study questions first She believes that employees who are empowered and happy will want to remain committed to the resort and its values of satisfying guests. Her team members seem to 2. Read the case study through without stopping to analyse it. Do this to be naturally dedicated and committed to the goals that she sets as she is often seen get a basic understanding of what happened, who was involved and having lengthy team meetings where everyone's concerns are heard and responded to. the general problems. As you read the case study pen down all the words that are Similarly, Priya has also been successful in accomplishing goals; however her approach unfamiliar to you in the table provided below. is vastly different to Sally's. She considers Sally's team meetings a waste of time and is more inclined to delegate tasks to the Supervisors that report to her. She is repeatedly 3. Find out the meanings of the words that you are unfamiliar with and paraphrase the sentence in the table provided below. heard saying "We know what the aim is, so let's just get things done quickly so that we can meet this month's target of guest satisfaction". Although she is a hardworking and 4. With an understanding of what you have been asked to do (i.e. the dedicated department manager, the supervisors that report to her seem to fear her as case study questions), read the case study a second time to identify she has no patience for staff members who disagree with her ideas or who venture the key elements including what happened; the sequence of events; outside of their work roles. She is known for rewarding compliant supervisors with who was involved; any significant relationships; the facts and offering them their most preferred shifts (day shift, weekends, public holidays) and problems. assigning the least preferred shifts (night shift, graveyard shift) to those are considered As you read the case study, highlight all the possible answers to the questions. less 'obedient' to the rules that she administers in her division. Terry values both Sally and Priya as they are both productive managers but he knows 5. Integrate the problems using the theories and concepts that you come to understand from your textbook and lecture slides. Be sure that the differing management approaches will eventually create conflict. He has to relate the theories and concepts to the issues presented in the considering using his "CEO" title to resolve the issues between the two managers but case study. Sometimes, you may need to make assumptions to fill in he is very doubtful that his title will have any effect. He believes that hiring an external any gaps that are not provided in the case study; in which case, you consultant with years of experience and knowledge on collaborative solutions will have will need to explain your reasoning. more of a positive impact. **The End** . Facilitation 7 to be conducted in teaching week 9 1. Explain whether you think Terry is motivated by intrinsic or extrinsic rewards? Why is it important for Lizard Beach for Terry to motivate people? Running Case Study 2. How can the division between Sally and Priya be understood through leadership Motivation, Leading and Groups & Teams vs. management theory? 3. Which sources of power were exhibited in the case by the following people: Terry is rather proud of himself; with your help, he has clearly defined the Sally Priya organisational goals, established plans to achieve them and structured the organisation to facilitate achieving these goals effectively and efficiently. Terry is especially pleased Terry that his environmental commitment and efforts has a meaningful purpose which will Consultant benefit everyone in the community. His commitment is driven by his strong belief that Page 2 of 3 870 words CX Focus + 60% W P 9 N ? 18:58AutoSave . Off F7 Module 8 Facilitation - student - Motivation_Leading an... - Saved Table Tools Deepa reddy Perumareddy DR X File Home Insert Draw Design Layout References Mailings Review View Help Design Layout 9 Search Share Comments 4. Using your understanding of leadership behaviours (University of Iowa) when is each of the different styles appropriate to adopt? 5. If Terry was considering using employee groups as. a means to encourage more teamwork, what are the stages of group development? 6. What can a manager do to ensure that the group goes through the stages of group development smoothly? Unfamiliar words Paraphrased sentence Comments/Notes/Synonyms/Questions Page 2 of 3 870 words CX Focus + 90% W ? 18:58