Read the questions and answer carefully

1- Hammer discusses about the „old ways? of doing work. Explain some of the aspects of this out-dated approach and the consequences for an organization. Use examples.

2- The McKinsey Paper introduced the concept of depth as a dimension of reengineering and presented 6 “levers”. Discuss any 3 levers and explain why they must be considered during reengineering to achieve cost reduction.

3- The McKinsey Paper stressed the need for leadership commitment. Explain their findings with respect to leadership commitment.

4- Business process reengineering and improvement has often been negatively labeled as responsible for downsizing and loss of jobs. Describe some of the positive impacts that business process improvement can have on processor performer’s careers and job satisfaction. Also explain how will work in the future improve people’s lives?

5-a. Model the process described below using correct business process modelling notation in the space provided.

A process begins and ‘Task A’ must be performed. ‘Task A’ involves a test and the outcome involves either a pass or fail. If there is a pass ‘Task B’ is performed; if there is a fail ‘Task C’ must be performed. ‘Task C’ also includes a test. If the test passes then the process returns to ‘Task B’ otherwise the process terminates. After ‘Task B’ the process is successfully finished.

5-b. Model the process described below using correct business process modelling notation in the space provided

There are two roles – Worker A and Worker B. Worker A begins with ‘Task A’. When ‘Task A’ is finished Worker A must complete ‘Task B’ and ‘Task C’ in any order. When both are completed Worker A then completes ‘Task D’. During ‘Task C’ a message is sent to Worker B. After Worker B receives the message they begin ‘Task E’. When ‘Task E’ and ‘Task D’ are completed the process is successfully completed.