Suppose you are the CEO of Hertrich auto dealerships inc., one of the top automotive dealer chains in the nation based out of Wilmington, de, your company receives more than 1,000,000 email messages per year. on average, there are 0.75 successful hackings against the company each year through phishing attacks, which result in losses of about $500,000, currently, you have very good anti-virus software installed but no firewalls. Your CIO is suggesting implementing a 'phishing prevention appliance' (PPA) for a total cost of $ 125,000. The estimated life of the ppa is about 3 years. The chances of the PPA failing (missing some potential 'bad' emails) and allowing attacks to happen are about 10%. annual maintenance costs on these PPAs about $ 35,000 in total (including all costs.) would you accept your CIO's recommendation? Why or why not? Explain your decision, the process behind making it, the analysis and implications

1. How did ERP help improve business operations at shell?

2. How could extended ERP components help improve business operations at shell?

3. How can integrating SCM, CRM and ERP help improve business operations at shell?

4. How important was training in helping roll out the system to shell personnel?

5. What advice would you give shell if it decided to choose a different ERP software solution?