Question
In May, four bank tellers were observed as they served a customer at the main counter. The time required to complete the service was measured
In May, four bank tellers were observed as they served a customer at the main counter. The time required to complete the service was measured on each of three days and the results are shown in the table below. Using the table below, determine the upper and lower control limits for an R-chart (control chart).
Observed customer service time (seconds) teller | Fred | Ginger | Laura | Tom |
Mon. | 80 | 120 | 185 | 140 |
Wed. | 155 | 130 | 135 | 120 |
Fri. | 120 | 160 | 105 | 80 |
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Introduction To Probability And Statistics
Authors: William Mendenhall, Robert Beaver, Barbara Beaver
14th Edition
1133103758, 978-1133103752
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