(0) Mayo Clinic and the Path to Quality The Mayo Clinic is regarded as one of the best healthcare organizations in the world. They hold a strong tradition of being a physician-led organization that champions exceptional patient care and medical research. It is world-renowned for its quality of care. Today, the Mayo Clinic is determined to set a new standard in health care by eliminating waste and improving efficacy. The significance of addressing population health has urged the Mayo Clinic to transform their delivery of care. In doing so, it is working to improve the overall health of their networks, solving the worlds most challenging medical problems, optimizing care delivery by improving the quality of care while reducing the cost. To set a new standard in health care by eliminating waste and improving efficacy. Rendering acceptable, quality health services to patients at affordable price within reasonable time applying zero errors to all patients services maintaining a continuous error prevention program Training employees in medical care on such aspects as error prevention, reducing delay time and providing prompt reasonable to patients needs. Long-regarded as one of the best healthcare organizations in the world, the Mayo Clinic has not been exempt from the challenges facing the industry. While the Mayo Clinic had employed quality approaches to an extent throughout its history, at the start of the twenty-first century the organizations leaders drove a system-wide transformation using a unique quality model that combines aspects of continuous improvement, Toyotas total productive maintenance system, the Baldrige Criteria for Performance Excellence, Six Sigma, and lean. Recognizing that a successful transformation is rooted in the willingness, preparedness and knowledge of its employees, Mayo trained its workforce in quality tools and approaches and implemented the Fair and Just Culture, making all team members equals in the effort to identify improvement opportunities. Mayos quality improvements have resulted in safer healthcare that is less expensive than the U.S. average. A byproduct of its efforts is a 5-to-1 return on investment. QUESTION 1 (10 Marks) Discuss the reasons why Mayo Clinic, a well-known company with a reputation for excellence, starts a mission to improve quality. QUESTION 2 (20 Marks) With reference to the relevant theory and the information in the case study, provide an analysis of the four (4) TQM practices that Mayo Clinic would adopt to improve its operations and fully satisfy its customers. Use practical examples to justify your