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1 1 2 , 1 3 5 8 8 8 4 7 8 6 2 1 1 , 5 5 7 8 9 8 2

1
12,135
88
84
7
86
2
11,557
89
82
9
85
3
13,550
86
88
11
90
4
14,056
94
81
10
83
5
10,552
85
90
13
92
6
11,599
92
92
8
93
Monthly Goals: Calls per Hour (Calls/Hr)>=13,500, Customer Service Score (CS Score)>=85, Job Satisfaction (Job Sat.)>=89, Escalations (Esc.)<=9, Resolutions (Res.)>=90
Calls per Hour & Escalations
Escalations & Resolutions
Customer Service Score & Escalations
Customer Service Score & Resolutions
Job Satisfaction & Resolutions
Which two metrics appear to be related?

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