$11$ Homework: Process Analysis and Resource Utilization

Round your answers to the nearest whole number.

a$.$ What is the service rate for the service technician?

minutes$/$unit

b$.$ What is the labor utilization rate $(\%)$ for the billing clerk?

$\%$

C$.$ What is the labor utilization rate $(\%)$ for the service technician?

$\%$

d$.$ Calculate the labor utilization rates $(\%)$ for the inspector and the shipping clerk.

Inspector utilization:

$\%$

Shipping clerk utilization:

What job represents the bottleneck in this process?

The

job is the bottleneck.