$11$

use solutions already available from past experience to solve

Select one:

a$.$ Programmed decisions; structured problems.

b$.$ Nonprogrammed decisions; structured problems.

c$.$ Programmed decisions; unstructured problems.

d$.$ Nonprogrammed decisions; unstructured problems.

e$.$ Crisis decisions; structured problems.

Eric needed a new refrigerator. Before making a purchase, he did his research and