$14.$ The former coal company, Massey Energy, encountered a series of major crises in which operational area?"

A$.$ charging too high a price for its coal

B$.$ safety violations in the mine

C$.$ overpaying its managers

D$.$ using deceptive advertising

E$.$ not paying taxes

$15.$ The $\_\_\_\_\_\_\_\_$ stage is when the firm would evaluate how well it managed the crisis.

A$.$ landscape survey

B$.$ strategic planning

C$.$ external landscape

D$.$ organizational learning

E$.$ crisis management

$16.$ The main idea behind normal accident theory is that:

A$.$ accidents occur mostly in simple and routine work environments.

B$.$ technology is the main factor that causes an accident.

C$.$ accidents should never happen if the work environment is highly regulated.

D$.$ accident frequency tends to follow a normal bell curve when compared with worker seniority on the job.

$17.$ The external landscape focuses on:

those events that occur inside the firm.

A$.$ the forming of the crisis management team.

B$.$ those events that occur outside the firm.

C$.$ how the firm prepares for training and disaster drills.

D$.$ all of the above are part of the external landscape.

$18.$ After the September $11$th$,2001$ terrorist attack in the United States, this Act was created to help ensure the safety of the nation s air travel system."

A$.$ CAN SPAM Act $(2003)$

B$.$ Sarbanes$-$Oxley Act $(2002)$

C$.$ Food Allergen Labeling & Consumer Protection Act $(2004)$

D$.$ Aviation & Transportation Security Act $(2001)$

E$.$ "Actually, no Federal Act was created to help ensure the safety of the nations air travel system."