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1 9 . What is total quality management? Describe the TQM approach List seven elements of TQM . Explain the term quality at the source.

19 .

What is total quality management? Describe the TQM approach List seven elements of TQM

.

Explain the term quality at the source. Why is quality at the source important? List four criticisms of TQM programs. List the basic steps of problem solving

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