1. A tech is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the tech attempts to download a malware removal tool but finds the PC can not connect to the internet. Which of the following MOST likely explains why the issue happened? A. The PC is quarantined B. System Restore is disabled C. The PC is currently running an antivirus D. Malware corrupted the NIC drivers

2.A tech is using a USB-to-serial converter in a Windows platform. Which of the following would be used to find the communication port? A. Network and Sharing Center B. Administrative Tools C. Device Manager D. Computer Management

3. A customer keeps receiving the following message, Website blocked due to PUE. The customer asks a tech to resolve the issue immediately. Which of the following should the tech do to help resolve this issue? A. Check the customer's computer for a rogue antivirus B. Update the antivirus software and run a scan C. Advise the customer to not revisit the website D. Enable pop-ups for the website the customer is attempting to visit