1 All of the following are definitions of business process management except: A. a systematic approach to analyzing, redesigning, improving and managing a specific process. B. a method of efficiently aligning an organization with the wants and needs of clients. C. a systematic business improvement strategy that uses information technology to reduce costs. D. a business improvement strategy based on documenting, analyzing, and redesigning processes for greater preformance. Question 2 In the generalized model of business process management, which of the following steps occurs first? A. Identify and prioritize potential process improvements B. Optimize the process C. Collect process-related data D. Observe, document and map the process step and flow Question 3 According to Eppele, business process management is fundamentally about: A. Communication B. Technology C. Accounting D. People Question 4 Which of the following is a fundamental principle of business process management? A. If you don't know where you're going, any road will take you there. B. Process improvements must be monitored. C. Companies should never use external consultants. D. Deal with objections as soon as they arise. . Question 5 All of the following are tools frequently used in business process management except: A. Systems documentation B. Information technology C. COSO frameworks D. Activity-based management Question 6 Activity-based management: A. Tries to differentiate activities based on their value. B. Was the basis for activity-based costing. C. Is a way to allocate overhead costs. D. Can only be used by managers involved in business process management. Question 7 Which of the following statements is most true? A. Only external customers can define "value added". B. Non-value added activities should be reduced or eliminated. C. Binary classifications (value-added or non-value added) are adequate for most organizations. D. Only internal customers can define "value added" Question 8 As a tool for business process management, flowcharts are an example of: Answer A. A non-value added activity B. Systems documentation C. Information technology D. A value-added activity Question 9 Business process management often focuses on changing or eliminating non-value added activities. Which of the following are examples of non-value added activities? Select the correct activities. 1. Advertising new products 2. Completing warranty repairs 3. Conducting employee focus groups to improve morale 4. Delivering finished products 5. Implementing an ERP system 6. Posting journal entries to the ledger 7. Purchasing raw materials 8. Researching new markets 9. Responding to customer complaints 10. Shipping raw materials A. Value added B. Non-value added Question 10 Common steps associated with business process management are listed below. Number them according to the order in which they would usually occur