1. All of the following are major ERP vendors, except _____________.

SAP

Oracle

Baan

Salesforce.com

JD Edwards

2. When the chief financial officer of a company wants a report on business units who have spent 10 percent more than their allotted budget, she would be requesting which type of report?

Ad hoc

Detailed

Key indicator

Routine

Exception

3. All of the following are goals of ERP, except:

Increased production

Reduced production time

Improvements of legacy systems

None of these answers are correct

Improved customer service

4. All of the following statements are false, except:

Automation and downsizing are examples of Business Process Re-engineering.

Queuing Analysis if one type of qualitative analysis of a business process.

A key Business Process Re-engineering principles says that processes should be organized around tasks, not outcomes.

Added-Value Analysis is one type of qualitative analysis of a business process.

Business Process Re-Engineering does not question the current process design.

5. All of the following statements are true, except:

Claim-to-Settlement is not an example of a business process.

The customers of a business process can be either internal or external.

Procure-to-Pay is an example of a business process.

The Continuous Process Improvement approach does not question the current process design.

A business process can lead to either a positive or a negative outcome.

6. To effectively manage by exception (i.e., use exception reports), the company must first create:

performance standards

a database

best practices

user information requirements

employee evaluation guides