1. An example of a conflict caused by miscommunication was not too long ago where the manager/CNA needed me to fill in on the day she was not going to be in the office and I am not scheduled. At that time we recently had a new MA in training for at least a week in. The day she wanted me to fill was a bit impossible due to me having school on that day. I had told my manager that I will try to go in for just a few hours but that I do not promise her that. My manager took it as a yes I will be coming in even if it is for just a few hours as I mentioned. Unfortunately I could not go that day due to school purposes and I went in on my regular scheduled day. I was confronted as to why I did not show up and the least I could have done was sent a text message I will not be showing up. I will say I do take responsibility on me not communicating to my manager I will not be filing in and the least I could have done was sent a quick text message I will not be going. Next time I will make sure to at least notify my supervisor/manager in situations like this either I will be showing up or not. This will help prevent misunderstandings, confusions, and will show more responsibility on my part.

2. When I was working as a receptionist, the clinic went through a change in ownership. The new company's policy was that only patients 65 and were covered under Medicare were to be scheduled. The manager informs me of this policy, but she fails to mention that the patient had to be 65 years or older and also have medicare; she only tells me that they have to be 65 or older. This leads to a few patients who didn't have medicare being scheduled but then have to be turned away when they came in for their appointment. The issue could have been resolved by the manager being specific about the new policy and giving more details not only the "headline", but also by me asking more questions to clarify the information she was giving me.

3. Over the months of working in a clinic there has been instances of miscommunication. There was a patient who was attending physical therapy sessions for an ACL injury a few months ago. The therapist treating this patient created a customized exercise plan for them to perform at home between sessions. However, due to miscommunication, the instructions for one of the exercises were unclear to the patient before they left the clinic after that day. On the next session back to the clinic, the patient had regressed a bit from her past visits due to performing the home exercises incorrectly. This miscommunication occurred because the therapist failed to clearly explain the exercise technique or if the patient misunderstood the instructions given by the therapist.

To resolve this situation within a physical therapy clinic, the following steps could be taken. Demonstrating exercises instead of solely relying on verbal instructions. Therapists should physically demonstrate each exercise to ensure that patients understand the proper technique and form. Visual aids such as diagrams or videos could also be used to supplement verbal instructions. Providing written instructions or handouts detailing each exercise, including step-by-step guidance on how to perform them correctly. This allows patients to refer back to the instructions at home and reinforces the information provided during the session. Encouraging patient questions create an environment where patients feel comfortable asking questions or seeking clarification if they are unsure about how to perform an exercise. Therapists should actively encourage patients to voice any concerns or uncertainties they may have (Training, 2019).

By implementing these best practices in workplace communication can reduce the risk of miscommunication leading to incorrect exercise instructions. Clear demonstrations, written instructions, patient engagement, all contribute to ensuring that patients receive accurate guidance for their recovery process effectively.

Discussion boards. some response for each examples