1. APPLICATION OF QUEUEING MODEL IN A MANUFACTURING OR SERVICE ORGANISATION [40]

1.1 Investigate one (1) manufacturing or (1) servicing organisation in South Africa or other countries in the global world where Queueing Model has been applied. Your investigation should clearly indicate the following (though not

exclusively so);

1.1.1 When Queueing model was adopted in this manufacturing or service organisation? [5]

1.1.2 The industrial problem that prompted the need for the application of Queueing model in this manufacturing or

service organisation. [5]

1.1.3 How Queueing Model was utilised and applied in this organisation? (The methodology). [10]

1.1.4 The summary and importance of the results obtained to solve the queueing problem identified in this

manufacturing or service organisation.