1. As a real or simulated workplace activity, you must lead and participate in a negotiation. The process must be according to the conventions, procedures, and protocols of the organisation.

You must meet and work with management to determine the objectives, your position, and what needs to be resolved in the outcome with stakeholders. This should consider the positions and arguments relevant to both sides and should result in recognising an appropriate strategy, tactics, and techniques.

Any confidentiality requirements related to the negotiation should also be clarified by speaking with your manager. You should ask them to identify any such needs. You should then act on any that are specified to make sure they remain confidential.

After your meeting(s), document the potential issues and problems, your initial discussions and plans, and summarise the key findings. This should be clear and concise. You should determine the outcome that would ideally need to be achieved. (No word count is given; this must be an A4 format document that is neatly and professionally presented).

Next, you must participate in the planned negotiation. You need to take the lead to direct this and try to establish the common ground that is relevant to all persons involved, so a compromise can be made.

Your negotiations should include:

• Making the first proposal and setting the tone of the negotiations
• Listening to other counter-proposals
• Discussing the proposals and positions
• Renegotiating proposals
• Seeking compromise (if needed)
• Agreeing on an outcome together.

Your negotiation must include good oral communication; you should use active listening and questioning where needed to seek and confirm information. You should think about how to communicate in order to achieve the outcome and adapt this as necessary to facilitate a positive and productive negotiation. Problems should be addressed and the options analysed for their appropriateness in meeting the objective. You should engage the other party in communications and work together to find a mutually acceptable outcome.

You must be respectful of other people's opinions and values in the negotiation and seek to build trust in the relationship. Confidentiality of information (as necessary) must be maintained according to legal and ethical standards. If you need to use additional conflict resolution skills, you should use these to manage the negotiation.

When complete, add a separate section to your initial document to provide a brief account of the negotiation and the agreed outcome.

Attach your completed and checked document to your workbook.

2. You must create and deliver a presentation on 'successful communication in business'; this must be relevant to your organisation and/or business industry and the audience you are presenting this to. Your audience will be confirmed by the assessor; this may be the learning group, and you should think about their needs and the context of the presentation.

You should create presentation that has approximately 15 slides. The presentation should focus on communication skills, techniques, methods, and characteristics (at least two of these points should be included). You should make sure this is professional in presentation and accurate in spelling, grammar, and meaning.

You should have a clear purpose for your presentation (something that you want to communicate).

When delivering your presentation, this should last approximately fifteen to twenty minutes.

You must:

• Develop presentation materials using appropriate technologies, making sure information is structured and presented clearly
• Develop a presentation script that follows your intended agenda
• Use a combination of visual and written information to communicate with the audience
• Think about how you can communicate and choose methods and styles that are appropriate and engaging for the audience.